Warranty and Return Policy

Warranty info

Kauai Labs, Inc. warrants its products to be free of defects in material and workmanship, provided any failure to conform to this warranty is reported in writing or the product is returned within 30 days after the date of receipt. This warranty does not cover damage or defects caused by or resulting from repairs, service or alterations to the product or any of its parts, or damage or defects caused by negligence, accident, abuse, misuse, improper or abnormal usage or maintenance of this product or its parts. If replacement parts are needed, contact Kauai Labs by email at [email protected]kauailabs.com.

Return Policy

Kauai Labs. will accept returns of items purchased if the product is returned within 30 days after the date of receipt, and the item is unused and returned in the same condition it was received. A refund will be credited to the customer, less a 5% restock fee. Returns should be shipped to: Kauai Labs, Atten: Returns, 2371E Niumalu Road, Lihue HI  96766. Please include a copy of your e-mail order confirmation or packing list when you send your return. The customer is responsible for all shipping charges to return unused parts.  Parts should be packed well to prevent damage during shipping.

Returns after 30 days will be accepted with prior authorization for a merchandise credit towards Kauai Labs products, and are subject to the standard 5% restock fee. Refunds will not be issued for returns after 30 days. The merchandise credit will be issued to the customer in the form of a Gift Certificate via e-mail once the product is received by Kauai Labs, and must be redeemed within one year from the issue date. The customer is responsible for using the assigned Gift Certificate Code provided when placing a new order to ensure the credit is applied.
 

Restocking Fee

Because of costs associated with crediting accounts, bank fees, and reissuing receipts, Kauai Labs will charge a re-stock fee 5% of the retail price on any returned item. The customer is responsible for all shipping costs.